Below are the answers to some common questions about Knapsack. If your question is not answered here, please send us an email at
Sometimes spam filters may block messages between you and our support address. We never ignore your emails. Be sure to check your spam folder if you haven't heard back from us.
You can find a list of all the newest features and bug fixes in the release notes.
All 1.x updates (1.1, 1.2, 1.3, etc) will be free for existing customers. There will be no upgrade charge until the 2.0 release. When 2.0 is released, the upgrade price will be significantly lower than the initial purchase price.
Our license terms are simple. You should read the official end-user license agreement from our lawyer, but basically it boils down to:
You should have received an email from our store (sent from "TinyPlanet Software") containing your License Key and Receipt. If you have Knapsack installed on your computer, just click on the "Click Here to Activate Now" link in the email and you're done. Knapsack will automatically launch and register itself. Easy, huh?
If you can't click on the "Activate Now" link, you can copy and paste the license key:
Sure thing. Just head on over to our lost-license retrieval page, enter the email address you used to purchase the license, and your license key and purchase receipt will be re-sent to your email address.