Frequently Asked Questions

Where is Knapsack?

As of April 13th, 2010, Knapsack is now owned, developed, and supported by Outer Level Corp. Please contact Outer Level with your questions about using Knapsack, lost licenses, etc. You will be automatically redirected to their site in 45 seconds.

How do I contact TinyPlanet Software?

If you have questions for the TinyPlanet Software team on topics other than Knapsack support, please send us an email at

I sent you an email but I haven't heard back.

Sometimes spam filters may block messages between you and our support address. We never ignore your emails. Be sure to check your spam folder if you haven't heard back from us.